{"id":10810,"date":"2021-02-02T20:07:56","date_gmt":"2021-02-02T17:07:56","guid":{"rendered":"https:\/\/www.hhotels.gr\/mayia\/?page_id=10810"},"modified":"2026-04-08T12:24:25","modified_gmt":"2026-04-08T09:24:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hhotels.gr\/mayia\/the-hotel\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; enable_first_overlay=&#8221;true&#8221; first_overlay_opacity=&#8221;30&#8243; first_background_color=&#8221;#0a0a0a&#8221; css=&#8221;.vc_custom_1772795856194{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-image: url(https:\/\/www.hhotels.gr\/mayia\/wp-content\/uploads\/2022\/12\/S-scaled.jpg?id=17495) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column][vc_empty_space height=&#8221;100px&#8221;][vc_empty_space height=&#8221;100px&#8221;]<!--================ Section Heading ================-->\n<script>\n    (function($){\n        'use strict';\n\n        if(!$) return;\n\n        $(function(){\n            if(window.appear) {\n                appear({\n                    elements: function(){\n                        return document.querySelectorAll('#vc-milenia-section-heading-b2efefeb0ea77549cea6dd0dbff315be-17829418821048555838');\n                    },\n                    appear: function(element) {\n                        var $el = $(element);\n                        $el.addClass('milenia-visible').addClass($el.data('animation'));\n                    },\n                    reappear: false,\n                    bounds: -200\n                });\n            }\n        });\n    })(window.jQuery);\n<\/script>\n<div id=\"vc-milenia-section-heading-b2efefeb0ea77549cea6dd0dbff315be-17829418821048555838\" class=\"milenia-section-heading text-center vc_custom_1772795925765 title-white-center milenia-visible\" data-animation=\"none\">\n    \n    <h2 class=\"milenia-section-title milenia-font--first-accented\" style=\"color: #ffffff;font-size: 30px;line-height: 30px;text-transform: none;font-style: normal;font-weight: 600;\">Mayia Exclusive Resort &amp; Spa<\/h2>\n\n    <p class=\"milenia-section-description milenia-font--like-body\" style=\"color: #ffffff;font-size: 18px;line-height: 30px;text-transform: none;font-style: normal;font-weight: 400;\">Frequently Asked Questions<\/p>\n\n<\/div>\n<!--================ End of Section Heading ================-->\n[vc_empty_space height=&#8221;100px&#8221;][vc_empty_space height=&#8221;100px&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;padding50&#8243; css=&#8221;.vc_custom_1599242965361{margin-top: 50px !important;margin-bottom: 20px !important;}&#8221;][vc_column parallax=&#8221;content-moving&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1598216422536{padding-top: 2em !important;padding-right: 3.5em !important;padding-bottom: 3em !important;padding-left: 2em !important;}&#8221;][vc_empty_space height=&#8221;50px&#8221;][vc_empty_space height=&#8221;50px&#8221;][vc_tta_accordion shape=&#8221;square&#8221; gap=&#8221;30&#8243; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;WILL MY CARD BE CHARGED OR PRE-AUTHORISED AT CHECK-IN?&#8221; tab_id=&#8221;1768290606612-f4317d05-6276&#8243;][vc_column_text]Upon check-in, a pre-authorisation will be taken on guests\u2019 valid credit or debit card (100\u20ac per stay). This is not a charge, but a temporary hold to guarantee the stay and cover any incidental charges. The amount held will be released by the bank shortly after check-out, subject to their processing times.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;WHICH CREDIT OR DEBIT CARDS ARE ACCEPTED?&#8221; tab_id=&#8221;1768291073438-5f94092b-963e&#8221;][vc_column_text]The following cards are accepted: Visa, Mastercard, Maestro, and American Express.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;WHERE CAN I FIND AN ATM MACHINE\/ CURRENCY EXCHANGE?&#8221; tab_id=&#8221;1599242291009-9ca86937-ecd8&#8243;][vc_column_text]An ATM machine can be found within 500 meters from the hotel.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;DO YOU PROVIDE BEACH\/POOL TOWELS AND WHERE CAN I GET THEM?&#8221; tab_id=&#8221;1599242291024-e7258a2e-b75c&#8221;][vc_column_text]You will find beach towels in your room, as well as a beach bag as part of the premium all-inclusive programme.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;WHERE DO I GET A BUS OR A TAXI?&#8221; tab_id=&#8221;1599242374511-f3be4b8b-3cc0&#8243;][vc_column_text]A local bus service operates on a daily basis. The bus stop is close to the hotel. A taxi pick-up can be arranged at the Front Desk.<\/p>\n<p>If you would like to book an airport transfer visit our <a href=\"https:\/\/www.hhotels.gr\/mayia\/plan-your-holidays\/\">conciege services<\/a>.<\/p>\n<p>&nbsp;<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;WHAT IS THE CHECK\u2013OUT TIME ?&#8221; tab_id=&#8221;1599242405002-81482f73-05d1&#8243;][vc_column_text]Check-out time is at 12.00 pm. Hotel facilities and services for check out guests are available till 22:00 pm. The a la carte restaurants are excluded. Check out guests are able to visit the a la carte restaurants with prior reservation. Kindly note that additional charges are applied.<br \/>\nLate check-out is subject to availability. If you require late check-out please contact the Front Desk one day before your departure. Additional charges are applied.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;IS THERE A DRESS CODE?&#8221; tab_id=&#8221;1599242439140-75a93dc5-5c3d&#8221;][vc_column_text]There is a dress code during dinner time at the Main Restaurants and at the A la carte Restaurants. Dress code is smart casual for both ladies and gentlemen. Smart jeans or nice shorts with fully covered shoes are allowed, but please refrain from wearing sportswear, tracksuits, and swimwear or ripped clothing. Ladies are kindly asked to dress modestly.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;WHAT CAN I DO WHEN BREAKFAST HOURS ARE LATER THAN MY DEPARTURE TIME?&#8221; tab_id=&#8221;1599242463385-20b61632-da12&#8243;][vc_column_text]Should you depart before breakfast, we can arrange early breakfast for you. Please contact the Front Desk two days in advance.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;DO YOU PROVIDE INTERNET ACCESS?&#8221; tab_id=&#8221;1599242485350-38496a46-17bd&#8221;][vc_column_text]\u2022 WiFi is available in all areas and it is free of charge.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;ARE THERE ANY STORES ON SITE?&#8221; tab_id=&#8221;1599242517958-708791b1-f999&#8243;][vc_column_text]You can enjoy a refined shopping experience at the jeweler\u2019s store featured at Mayia Exclusive Resort &amp; Spa . For your convenience there is a mini market too.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;WHERE CAN I RENT A CAR?&#8221; tab_id=&#8221;1599242544556-e7b8f174-0dac&#8221;][vc_column_text]Feel free to contact our Front Desk if you would like to rent a car, motorbike or bicycle. Our preferred and trusted car rental partner has their own stand at the hotel lobby and a representative is available every day to help you with any queries you may have.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; enable_first_overlay=&#8221;true&#8221; first_overlay_opacity=&#8221;30&#8243; first_background_color=&#8221;#0a0a0a&#8221; css=&#8221;.vc_custom_1772795856194{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-image: url(https:\/\/www.hhotels.gr\/mayia\/wp-content\/uploads\/2022\/12\/S-scaled.jpg?id=17495) !important;background-position: center !important;background-repeat:<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4162,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-10810","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions | Mayia Exclusive Resort &amp; 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