If you left your suitcases at the hotel and you are still in Rhodes, you are able to come back to the hotel and collect them. Please check with the authorities that the route to the hotel is safe.

If someone can collect on your behalf, please notify the hotel and give us their details. You should let them know they need to show a form of ID, in order to ensure that your suitcase will be given to the right person.

If you have left Rhodes and have booked with a Tour Operator or Travel agent, please contact them directly.

If you left your suitcase on the beach, please be advised that it has been collected by either us, other hotels in the area or by the local authorities.  In order to know who the suitcases belong to, there will be an identification process in co-operation with the local authorities and further details will follow on how you can collect them.

If you left your suitcases at the hotel and you are still in Rhodes, you are able to come back to the hotel and collect them. Please check with the authorities that the route to the hotel is safe.

If someone can collect on your behalf, please notify the hotel and give us their details. You should let them know they need to show a form of ID, in order to ensure that your suitcase will be given to the right person.

If you want your lugagge to be delivered back to you, please click on the following link Deliverback where you have to complete a form with your address details, your room number during your stay at the hotel and a description (if necessary). The delivery costs wil be covered for you by selecting “payment with bank transfer”. 

If you have booked directly with us, we will process a refund starting on the 22^nd of July onwards. We ask for your understanding as the process might take a bit longer than usual.

If you have booked via a Tour Operator or a Travel Agent, please contact them directly and they will inform you accordingly.

If you have booked with a Tour Operator or a Travel Agent and your booking has been cancelled please contact them directly to discuss your options.

If you have booked directly with us and the hotel will not operate you can cancel with a refund alternatively you will have the option to book another H Hotels Collection hotel, price differences might apply.

At this time the hotel will not operate for summer 2023 season , therefore, all bookings will be cancelled. Alternatively, you will have the option to rebook at another H Hotels Collection hotel, price differences might apply.

At this time the hotel will not operate for summer 2023 season , therefore, all bookings will be cancelled. Alternatively, you will have the option to rebook at another H Hotels Collection hotel, price differences might apply.

All bookings with an arrival date until the 31^st of July inclusive will be canceled. If you are in Rhodes earlier than this date you may contact us or your travel agent as to arrange your arrival back in the hotel on the 01^st August.

At this time the hotel will not operate before the 10^th of August inclusive, therefore, all bookings will be cancelled. You have the option to rebook your stay at the sister adults-only hotel Mayia Exclusive Resort & Spa, member of the H Hotels Collection, in Kiotari after the 31^st of July inclusive. Price differences might apply and it’s subject to availability.

All bookings with an arrival date until the 04^th of August inclusive will be canceled. If you are in Rhodes earlier than this date you may contact us or your travel agent as to arrange your arrival back in the hotel on the 05^th  August.  If you are in Rhodes earlier than this date and you wish to stay with us have the option to rebook at Lindos Princess Beach Resort & Spa, another hotel of the H Hotels Collection. This is subject to availability.

At this time the hotel will not accept any new arrivals before the 31^st of July inclusive, therefore, all bookings until then are cancelled. If you are in Rhodes earlier than this date you may contact us or your travel agent as to arrange your arrival back in the hotel on the 01^st  of August. If you had to evacuate the hotel on the 22^nd of July or you arrived as of this date and you are still on the island you can return to the hotel with immediate effect to continue your stay until your departure date.

If you have booked online with us at one of the below hotels and you are currently in Rhodes, you have the option to stay at Lindos Princess Beach Resort & Spa .

Hotels: Mayia Exclusive Resort & Spa, Boutique 5 Hotel & Spa, Princess Andriana Resort and Spa, Lindos Princess Beach Resort & Spa, Princess Sun Hotel & Spa, Rodos Princess Beach Resort & Spa.

Due to wildfires in the Region of South Rhodes and the evacuation of all H Hotels Collection hotels and Head Offices, we thank you for your understanding during this difficult time. Please be advised that we have now restored our departmental and operational systems and will be in touch with you in due course.