I. USE OF PROVIDED AMENITIES

Electricity

The power outlets in your room and the common areas of the hotel provide an electric voltage of 220 Volts from the public electricity network.

Force majeure events or other conditions affecting the quality of electricity or the uninterrupted operation of the electricity supplier do not concern the hotel, and there is no obligation for compensation by the hotel.

According to Greek law and for safety reasons, the use of high-power / voltage electrical devices, other than those already installed in the hotel rooms, is strictly prohibited.

However, you can use small personal care appliances and other devices such as mobile phones, laptops, etc without any problem.

For your safety and to prevent electric shocks or short circuits, it is forbidden to connect devices unsuitable for 220-volt power outlets, to insert objects into the sockets, or to place your hands inside them.

If you have small children, for their safety please ensure they are always supervised. Please do not leave devices charging unattended when you are not in the room.

Additionally, avoid any contact between electrical devices and water or operating them in a humid environment.

Laundry, Dry Cleaning, and Ironing

You are obliged to inform us of any special care instructions for the clothes you hand over to us for ironing or cleaning, especially if they lack manufacturer care labels. You should use the laundry form that is available in your room. The hotel’s responsibility, in case of damage due to its fault, is limited to compensation for the actual and current market value of the damaged items.

Key Card

Use the key card both to unlock your room door and to activate electricity in your room. Upon arrival, you will receive two key cards for personal use. If you lose your key card, you should notify the reception immediately so the lost card can be deactivated, and you receive a new one. The hotel’s liability is limited to replacing the card.

Bathroom Safety Measures

Your room’s bathroom may be equipped with a bathtub, shower, hydro-massage, or a combination.

When entering or exiting these facilities, for your safety and to prevent slipping and injuries, the following equipment is provided:

1. A non-slip plastic mat in showers and a non-slip surface in bathtubs.
2. A cotton bathmat in all hotel bathrooms.

We ask you to use the equipment for personal protection.

The non-slip plastic bathmat is placed inside the bathroom of rooms that have bathtubs. The cotton bathmat is placed outside the bathtub or shower, in a position where you can step on it when exiting the bathtub or shower, to absorb the water dripping from your body. If, for any reason, the bathroom floor or protective items become excessively wet during use, please inform the reception immediately so that housekeeping can arrange for their replacement or dry the bathroom floor.

The hotel’s responsibility is limited to providing personal protective means and maintaining the facilities in good condition. The use of the bathroom is at your own risk, considering the above-mentioned guidelines and exercising the same care and caution as you would in your own home. If you require anything additional due to special needs or if you need more protective items than those provided, please contact reception.

Hair Dryer

A hairdryer is provided in your bathroom. Be cautious of the air nozzle, as it heats up during use. Do not use the appliance near flammable materials or in wet environments and avoid contact with water.

Safety Deposit Boxes

The hotel does not assume responsibility for safeguarding valuables or money. A safety deposit box is available in your wardrobe for personal use at your own risk. Please note that this is a lockable storage unit rather than a high-security safe. Upon departure, kindly leave the deposit box open after removing your belongings.

II. FOOD & BEVERAGES / SPECIAL DIETARY REQUIREMENTS

Mass Dining – Individual Dining

Upon arrival at the hotel reception, you are required to inform us of any personalized dietary needs due to health reasons, including allergies, intolerances, etc. However, this does not exempt you from the responsibility of notifying the manager and service staff of the dining areas about your specific dietary habits each time you visit them for a meal, just as you would when dining at a restaurant for the first time.

In self-service areas, allergen labels are provided for reference. However, it is essential that you confirm with the manager of each dining section whether the foods you choose are free of any substances that may harm you.

Your statement about dietary preferences will be taken into account, and relevant information will be provided through the aforementioned means, but only for mass dining services. The hotel undertakes the responsibility to inform you based on your documented declarations, as outlined above.

Food may not be carried away from the restaurant. In case of illness or special assistance needs, please contact the restaurant maître. In such cases, the hotel will provide complimentary room service.

The introduction and consumption of unpackaged food within hotel premises without prior approval are prohibited. Additionally, consuming grocery items (such as beverages, snacks, or alcohol) in the hotel’s public areas (restaurant, roof garden, lobby, etc.) is not allowed, except for those served by the hotel.

Consumption of Alcohol

Bars serve alcoholic beverages, soft drinks, juices, coffee, etc.

According to the law and for safety reasons, alcohol is served only to individuals aged 18 or older. Staff may request identification for age verification. Hotel personnel are instructed to refuse service to intoxicated individuals and request them to return to their rooms.

III. THIRD-PARTY SERVICES

The hotel may allow third parties to provide services to our Guests, such as activities, excursions, guided tours, transportation, and other related services. These third-party services are charged exclusively by third parties. Our Guests may use such third-party services at their own free will, choice, and responsibility. The Hotel bears no liability for any damages, injuries, or accidents that may occur to any Guest using these third-party services.

IV. DAMAGES

Our Guests are responsible for any damages caused to the Hotel room, its furniture, and equipment, as well as to the hotel’s premises, due to any act or omission on their part or that of their invitees. In such cases, the Customer is jointly liable for the damages along with the Guests and their invitees. If any material damages are identified after the Guests’ departure, our Hotel reserves the right to charge the Customer’s credit or debit card. In such cases, the Hotel reserves the right to charge the Customer for the full cost of replacing any items that were destroyed or removed by them, their Guests, or their invitees without the Hotel’s consent. The charge will correspond to the full replacement amount of the lost or damaged item, furniture, or equipment. Damages caused by minors will be charged to their guardian or accompanying adult.

V. HEALTH & SAFETY

Illness – Accident

In the event of any illness or accident, regardless of the cause, you must immediately notify the hotel reception. You will find there the appropriate forms to report the incident. The hotel staff will then take immediate action to contact the relevant authorities or professionals to ensure your care and protection, as well as the safety of other guests and hotel staff.
Failure or delay in fulfilling this obligation may render you responsible for any consequences affecting yourself, the safety of other guests, or the hotel staff.
Please note that informing your travel agency representatives (if you booked through them) does not exempt you from your obligation to notify the hotel reception immediately. Failure to comply with the above, absolves the hotel of any liability toward you.

Gym

Our hotel offers a gym for guests who do not wish to interrupt their daily workout routine during their stay.

For safety reasons, the following restrictions apply :

• Entry to the gym is prohibited for minors (minor = under the age of 18).
• Minors are not allowed to use gym equipment or exercise facilities.
• Minors may not participate in sports activities without the direct supervision of their parents or legally responsible guardians.
• Entry to the gym is not allowed without dry clothing, sports shoes, and a personal towel.

Please be reminded that gym use and participation in sports activities are only allowed for individuals whose health condition permits it and who have the approval of their family doctor. If you are not following a regular exercise program or are unsure whether your health condition allows physical activity, we strongly recommend consulting your doctor before using the gym or sports facilities. Otherwise, you should refrain from doing so.

The hotel’s responsibility is limited to providing exercise equipment, sports facilities, and designated workout areas. The hotel does not offer guidance or professional advice on workout programs, whether personalized or not.
The gym operates without dedicated fitness staff.

Guests use the gym at their own risk.

Protection Against Accidents or Theft

Room Safety

Always lock the door and windows of your room when you are away or unable to supervise your room. The housekeeping service enters the room during your absence between 9:00 – 15:00 and 18:00 – 21:00 or upon request if you prefer to be present. Please exercise caution when returning to your room, as the floor may still be wet if it was recently cleaned.

Theft

The hotel assumes no responsibility for the loss or theft of personal belongings in common areas or inside the rooms. Safekeeping of personal items is guest’s responsibility. The metal box inside the room is used at your own risk and is not a secure safe for valuables or money but merely a lockable storage unit.

Common Areas

These areas are not monitored, so please take necessary precautions to protect yourself and your personal belongings. The hotel bears no responsibility for theft, losses, or damage occurring in common areas.

Passageway

The passageway connecting Panepistimiou Avenue with Feidiou Street it is a public access area, meaning the hotel holds no liability for incidents occurring within it.

Movement Within the Hotel Premises

The hotel is built according to high safety standards to protect guests and staff as required by law. However, these measures do not replace common sense.

Please keep in mind the following:

• Wear appropriate footwear depending on the areas you will be walking in.
• Pay attention to floor signage.
• Avoid areas marked as “wet floor” due to cleaning or other reasons.
• Stay clear of any areas that may temporarily pose a hazard due to a previous incident, such as spilled food or liquids that the cleaning staff has not yet addressed.
• In case of rain or adverse weather conditions, avoid outdoor areas unless necessary. If you must move outdoors, wear suitable footwear and take protective measures.
• Be extra cautious near balconies and windows due to the building’s height.

The hotel assumes no responsibility for incidents that result from guests knowingly exposing themselves to danger, failing to protect themselves against visible risks, or from natural disasters or force majeure events.

Smoking

Smoking, vaping, and the use of tobacco products are strictly prohibited inside the hotel, including all rooms, common areas, elevators, hallways, lounges, reception, breakfast area, and restaurants. Smoking is only permitted in the outdoor areas of the Olive Garden restaurant on the 11th floor.

Other Policies

A) Room Us :

Rooms may only be used by registered guests.

B) Prohibited in Rooms :

• Cooking or dining (except for guests who have ordered room service).
• Ordering and receiving food deliveries from other restaurants that do not belong to the Hotel.
• Using electricity for purposes other than powering in-room appliances and personal devices (e.g., shavers, mobile phones, laptops).
• Washing clothes or linens.
• Moving furniture, hanging pictures, or altering room dé
• Playing loud music, singing, or hosting gatherings that disturb other guests.
• Taking bed linens, towels, or other room items outside the room.
• Carrying weapons unless legally permitted and declared at the reception.

C) Parking :

The use of the Hotel’s parking is subject to the posted regulations, available in the parking area and on the hotel’s website. Guests who cannot access the website can request a printed copy from reception. Use of the parking service implies acceptance of the terms.

D) Pets :

Pets up to 12 kg are allowed in the hotel’s ground-floor common areas and rooms, provided they have the legally required documentation (e.g., updated health records). Guests must inform the hotel at the time of booking if they are bringing a pet. The owner must have an appropriate pet carrier. Pets are not allowed in indoor or outdoor dining areas where food and drinks are served, as per legal regulations.

E) Misconduct and Hygiene :

The hotel reserves the right to terminate a guest’s stay and request their departure in cases of inappropriate behavior, intoxication, lack of hygiene, contagious illness, or any other condition deemed disruptive to other guests or staff. The hotel also has the right to notify the authorities and seek compensation for any damages.

F) Elevator Use :

Guests must exercise caution when using elevators. Before entering, check that the elevator has stopped properly, that there is no level difference with the floor, and that the cabin is present behind the door. Avoid rushing in or out and prevent overcrowding. Guests are strictly prohibited from using staff-only elevators as indicated by signage.

G) Protests and Demonstrations :

In certain cases where protests or demonstrations take place near the hotel, security shutters at the ground-floor entrance may be closed for guest and staff safety. In such cases, entry and exit will be via the side door near reception, leading to the passageway on Feidiou Street.

Minors (under 18 years old)

Minors staying or visiting the hotel must always be accompanied by a parent or guardian, who is fully responsible for them.

FIRE

Emergency Exits: To locate the nearest emergency exit, please refer to the map behind or near your room door. Your room number is marked in green to help you easily identify your location.

Fire Emergency Instructions

1. Activate the alarm by breaking the glass of the nearest fire call point in the hallway and immediately contact the reception.
2. Evacuate your room and close the door behind you.
3. Emergency exits are accessible via the staircase. Follow the signs.
   • Hotel staff will guide you to the assembly point, located behind the main entrance.
   • STAY CALM / CLOSE ALL DOORS / DO NOT USE THE ELEVATORS
4. If you are assisting someone with impaired or no vision, a deaf person, or an individual requiring special assistance, please inform a member of our staff as soon as possible.
5. Fire extinguishers are available in all hallways, outside your room, and should be used only in case of a fire emergency.
6. In case of an emergency, guests should immediately notify the hotel staff and may also contact the fire department by dialing 199.

EARTHQUAKE

Earthquakes rarely occur in Athens. Most seismic tremors are of low magnitude on the Richter scale and are therefore harmless. The hotel has a specially designed earthquake-resistant structure to withstand strong earthquakes. For this reason, there is no need to panic in the event of an earthquake. However, since many of our guests may not be familiar with this natural phenomenon, we provide some basic guidelines.

If you are in your room:

• Lie down on the floor. A safe and quick option is to lie down next to your bed. You may also stay beside a desk or table.
• Stay away from glass, windows, exterior doors, walls, and anything that may fall, such as light fixtures or furniture.
• Remain indoors until the shaking stops and it is safe to go outside. Most injuries occur when people inside a building attempt to move.
• If you need to exit the building, do not run. Plan your route in advance and remain calm. Do not use the elevator.

If you are outdoors:

• Stay calm.
• Keep away from buildings, glass, streetlights, and electrical wires. Once the earthquake has stopped and it is safe to move outside, proceed to the hotel’s designated assembly point outside the main entrance.

VII. MISCELLANEOUS

1. During check-in, you must present a photo ID, sign the registration form, and pay the environmental crisis fees as required by law.
2. Check-in is at 3:00 PM, and check-out is at 11:00 AM.
3. Quiet hours are as follows:
   • Summer period: 3:00 PM – 5:30 PM and 11:00 PM – 7:00 AM the next day.
   • Winter period: 3:30 PM – 5:30 PM and 10:00 PM – 7:30 AM the next day.
4. Requests for an extension of stay beyond the scheduled departure date must be made at the reception the day before departure. This extension, when possible, incurs an additional charge. The price list is available at the reception.
5. The hotel reserves the right to withhold any personal belongings brought by the guest in case of unpaid damages or accommodation costs.
6. Additional cleaning fees may apply for excessive dirt, bed linens, towels, and mattresses.

VIII. PRIVACY AND PERSONAL DATA

The hotel processes your personal data in a fair, lawful, and transparent manner, respecting and complying with data protection regulations. All details regarding data processing and your rights are available in the detailed privacy policy posted on our website : https://www.hhotels.gr/titania or available at the hotel.

For security and protection of individuals and property, the hotel operates a CCTV surveillance system in certain areas. Informational signs provide first-level notice regarding the processing of personal data through the system, while more detailed information is available in the policy posted on our website.

IX. LEGAL PROVISIONS

These accommodation rules do not override the application of general or special legal provisions governing the hotel-guest relationship.